Every employee can request six free sessions of counselling per issue per year. An initial assessment will be conducted by Health Assured to confirm if the issue you are facing is suitable for this short-term and solution focused approach. If not, you will be signposted to a relevant source of support. To access this service, call the above helpline or use the live chat, video call service or call-back function on the Wisdom app (please note, this app can be accessed on your browser).
Counselling is available either face to face, online or via telephone. In-person counselling is available in the United Kingdom and Republic of Ireland. Staff partners and dependents can also request six free sessions of telephone counselling.
Health Assured counsellors are trained to at least diploma level in counselling with a minimum of two-years post qualification experience. The team is made up of both female and male counsellors from a range of ethnic and cultural backgrounds.
They work in accordance with the British Association for Counselling and Psychotherapy's (BACP) ethical framework, and undergo regular clinical supervision and training in accordance with their guidelines.